Shipping Information ::

Our shipping and processing rates cover the expenses we incur in processing your order, packing the purchased item(s), transportation and related overhead.

Most ground orders are processed and shipped via UPS or USPS within 3-4 business days. Delays will be communicated within 48 hours via phone or email.

Once your package leaves our location, you can expect the following transit times for delivery within the continental US (barring extreme weather conditions and holidays):

Ground - delivery 5 to 7 business days. UPS ground deliveries are made Monday through Friday.*

You will receive an email the day your order is shipped which will include tracking information. We guarantee packages are put on board the shipping transit service. However, from this point, we do not take responsibility for the delivery of the shipment to you.

Refunds :: Exchanges :: Return Policy ::

We want you to be happy! If you are not satisfied with your purchase we will do our best to accommodate your return/exchange. Return/exchange items must have a RA number and be returned to us in their original condition. Please contact us for the Return Authorization number within 30 days of receipt for a full merchandise refund/exchange.

We will process your return/exchange promptly upon receipt. Your refund will be credited back to the original method of payment. Please note: Banks often take one to two billing periods before refunds appear on your credit card statement. Custom & personalized items and sale merchandise are not returnable. Shipping charges are non-refundable.

To find a drop-off location near you or to track your return package, please go to UPS.com or call 1.800.PICK UPS (1.800.742.5877).

Use your own trackable and insured shipping method*

*Paper Joint is not responsible for customer returns that are not received.

If you have any additional questions, please contact us at customerservice@paperjoint.com or 651.307.6328

Cancellation Policy ::

We strive to present the most recent, most accurate, and most reliable information on our Web site at all times. However, there may be occasions when some of the information featured on may contain incomplete data, typographical errors, or inaccuracies. Any errors are wholly unintentional and we apologize if erroneous information is reflected in merchandise price or item availability, or in any way affects your individual order. But please be aware that we present our content 'as is' and make no claims to its accuracy, either expressed or implied. We reserve the right to amend errors or to update product information at any time without prior notice. In the event a Paper Joint product is listed at an incorrect price due to photographical error, typographical error or error in pricing information received from our suppliers, Paper Joint shall have the right to refuse or cancel any orders placed for product listed at the incorrect price. Paper Joint shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, Paper Joint shall issue a credit to your credit card account in the amount of the incorrect price.